Shipping Policy for XULUMIILB
Last Updated: January 2026
At XULUMIILB, every order is treated with care, precision, and respect — from the moment it’s placed to the moment it arrives at your door. Our shipping process reflects our commitment to quality, transparency, and a professional service.
1. Order Processing
All orders are processed Monday through Friday, excluding holidays.
Please allow 1–3 business days for order verification, processing, and packaging before shipment.
Once your order is fulfilled, you will receive a shipping confirmation email with tracking information.
Note: During high-volume periods (such as new launches or limited releases), processing times may be extended slightly. We appreciate your patience as we ensure every order meets our standard of excellence.
2. Shipping Rates & Methods
We offer several shipping options to suit your needs:
RegionMethodEstimated Delivery TimeRate
United StatesStandard Shipping3–7 business daysCalculated at checkout
United StatesExpress Shipping1–3 business daysCalculated at checkout
InternationalStandard International7–15 business daysCalculated at checkout
InternationalExpress International3–7 business daysCalculated at checkout
Shipping rates are automatically calculated based on your location, carrier, and order weight at checkout.
3. International Shipping
XULUMIILB proudly ships worldwide.
Please note that customs fees, duties, or taxes are determined by your country’s import regulations and are the responsibility of the customer.
We are not responsible for delays caused by customs or international carriers.
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking link.
Please allow up to 24–48 hours for the carrier to update tracking details after dispatch.
If you do not receive your tracking information or experience issues with delivery, please contact our support team at [insert contact email].
5. Shipping Address Accuracy
Please ensure all shipping information is entered correctly at checkout.
XULUMIILB is not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.
If you realize an error after placing your order, contact us immediately — changes can only be made before your order is shipped.
6. Lost, Damaged, or Stolen Packages
We take pride in our packaging and shipping methods to ensure safe delivery. However:
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If your package is marked as delivered but you have not received it, please contact your local carrier first.
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If your order arrives damaged, please contact [insert contact email] within 5 business days with your order number and photos of the issue.
We will work with you to resolve any shipping problems promptly.
7. Pre-Orders & Limited Releases
For exclusive launches or pre-order collections, shipping timelines will be clearly noted on the product page.
Orders containing pre-order items will ship once all items are available unless stated otherwise.
8. Contact Us
For shipping inquiries or special delivery requests, contact:
XULUMIILB Customer Experience Team
📧 Email: xulumiilb@xulumiilb.com
🌐 Website: xulumiilb.com
Every order is more than a delivery — it’s an extension of our art, our quality, and our promise.
From our studio to your hands, XULUMIILB ensures your experience is as refined as the products we create.